Collections QA

Collections Officers

Q4 Fiscal Cycle

Officer Directory · 4 officers across 4 collection desks

Total Active Officersbadge

4sensors4/4 Audited

4 Sales Channels · PBX Synced

Avg QA ScoreBelow Target

49.6%Below floor

Benchmark: ≥80.0% Floor0 / 4 In Safe Tier

Needs ReviewImmediate Action

250.0% Roster

warningOfficers in "Needs Coaching" band or with an active fatal breach

All Collections Officers4

Applied Filters:Channel: AllBand: AllSort: Lowest Score First

Officer Name & Specialist Profile	Employee ID	Channel / Desk	Audited Calls	Avg Journey Score	Journey Status Band
IQ Imran QureshiMissed Payments	MB-01	Missed Payments	2calls	48.6%	Average	chevron_right
AD Anjali DeshpandeEarly Reminders	EB-01	Early Reminders	2calls	50.0%	Average	chevron_right
RC Ritika ChawlaCredit Card Dues	CC-01	Credit Card Dues	2calls	50.0%	errorNeeds Coaching · 2 Fatals	chevron_right
PB Prashant BarotRecovery Officer	LG-01	Legal Notice & Settlement	2calls	50.0%	errorNeeds Coaching · 3 Fatals	chevron_right

Showing 4 of 4 Relationship Managers