Collections QA

Team Directory

Q4 Fiscal Cycle

4 collection desks · 4 Officers · Audited for Q4 Compliance & Collections Performance

Total Sales Teamshub

4sensors4/4 Audited

4 Officers · PBX Synced

Avg QA ScoreBelow Target

49.6%Below floor

Benchmark: ≥80.0% Floor0 / 4 In Safe Tier

Needs ReviewImmediate Action

4100.0% of Teams

warningTeams averaging below the 80% required floor

All Collection Desks4

Applied Filters:Band: AllSort: Lowest Score First

Team / Business Unit	Team Lead	Officer Headcount	Audited Calls	Avg QA Score	Status Band
MP Missed Payments1 Fatal Flag	Neha Bhardwaj	1/1active Officers	2calls audited	48.6%	errorNeeds Coaching · 1 Fatal	chevron_right
ER Early Reminders1 Fatal Flag	Ramesh Subramanian	1/1active Officers	2calls audited	50.0%	errorNeeds Coaching · 1 Fatal	chevron_right
CC Credit Card Dues1 Fatal Flag	Sanjay Pillai	1/1active Officers	2calls audited	50.0%	errorNeeds Coaching · 1 Fatal	chevron_right
LN Legal Notice & Settlement1 Fatal Flag	Alok Ranjan	1/1active Officers	2calls audited	50.0%	errorNeeds Coaching · 1 Fatal	chevron_right

Showing 4 of 4 collection desks