Missed Payments
Collections officers who own accounts with one to three missed instalments — calls on accounts that are 31 to 90 days late, follow-ups where an earlier promise was broken, checking for genuine financial difficulty, and getting the account back on track before it is written off as a defaulted account.
Customer journey
Officer Roster
Ranked by score — Neha Bhardwaj’s team
All Calls
Lowest scoring first
MB-2 · The borrower’s phone was off for three weeks, so the officer told his brother everything
Imran Qureshi · Javed Ansari · Fatal: dues discussed in full with a reference, without ever confirming he was speaking to the borrower
MB-1 · Two EMIs down, the contract ended in June, and the job starts in October
Imran Qureshi · Vinod Kumar Sahu · Clean: hardship identified, restructuring referral raised, part-payment promise taken