Collections QA

Imran Qureshi

verifiedVerified Officer

#MB-01·Missed Payments

1 Fatal BreachAverageassignment_indTeam Lead: Neha Bhardwaj

Calls Reviewedcall

100% of recorded calls reviewed

Average Scorespeed

48.6%

Score: 48.6%Floor: 80%

Fatal Callswarning

1 Call

Compliance Cap Invoked

Identity verification · Third-party disclosure

Raw Skill Corepsychology

54.1%

Core collections technique below par

-5.5% override deduction from fatal breaches.

Per-Call QA Score

Final score per call (fatal → 0%) · 2 calls · Missed Payments

Passed floorBelow / fatalFloor 80%

Hover a point for call detail1 passed floor1 fatal

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Borrower	Collection Product	Touchpoints	Timestamp & Duration	QA Score	Audit Status	Investigation
Javed Ansari#JA1KR9	Personal Loan · PL-LKO-3318874 · Rs 1,10,000 · 24 months	1 call	21 Sept 202612:07 · mid	0%	gavelDiscusses account dues or default specifics without confirming they are speaking to the borrower	View Audit MB-2arrow_forward
Vinod Kumar Sahu#VKKN55	Two-Wheeler Loan · TW-BHL-2290561 · Rs 68,000 · 24 months	1 call	14 Sept 202616:38 · mid	97%	Clean Conformance	View Journeyarrow_forward

Expand a stage · reasoning, feedback & subchecks · gaps first · Missed Payments

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psychology_alt

Lead QA Insight: 1 of 2 calls had a fatal breach — open weak stages, filter Gaps, and open the call ID for the full transcript.