Collections QA
arrow_backBack to Team Directory
hub

Legal Notice & Settlement

The recovery desk for accounts the bank has already written off as defaulted — officers who explain the formal demand notice and the cheque-bounce case that can follow it, walk the borrower through the time limits and the right to reply, and negotiate one-time settlements within what has been approved.

1 Fatal BreachBelow TargetSales Team
supervisor_accountTeam Lead: Alok Ranjan
Calls Reviewedcall
2
Across 1 Officer
Team Average Scorespeed
50.0%
Score: 50.0%Floor: 80%
Fatal Callswarning
1
Compliance cap invoked
Officers on Rostergroups
1/1
1 active · 0 onboarding
route

Customer journey

  1. 1Account marked as defaulted
  2. 2Demand notice
  3. 3Time to reply
  4. 4One-time settlement / restructuring
  5. 5Closed, or the bank enforces

Officer Roster

Ranked by score — Alok Ranjan’s team

1 Officer
Collections OfficerBandCallsScore (with fatal)Fatal Calls
PB
Prashant Barot#LG-01 · Recovery Officer
warningNeeds Coaching250.0%1

All Calls

Lowest scoring first

2 calls
report

LG-2 · The proposal came in at 9 lakh, and the officer called back at 8:12 in the evening (call 2 of 2)

Prashant Barot (Recovery Officer) · Dilip Chaudhari · Fatal ×3: call placed at 20:12, abusive and coercive conduct, and threats with no proceeding behind them

gavelFatal0%chevron_right
description

LG-1 · Sixty days from the first of September, and what the borrower is actually allowed to do with them

Prashant Barot (Recovery Officer) · Dilip Chaudhari · Clean: demand notice, legal time limits and settlement route explained accurately (call 1 of 2)

100%chevron_right