Collections QA
arrow_backBack to Legal Notice & Settlement
PB

Prashant Barot

verifiedVerified Officer
#LG-01·Legal Notice & Settlement
1 Fatal BreachNeeds Immediate Coachingassignment_indTeam Lead: Alok Ranjan
Calls Reviewedcall
2
100% of recorded calls reviewed
Average Scorespeed
50.0%
Score: 50.0%Floor: 80%
Fatal Callswarning
1 Call
Compliance Cap Invoked
Contact hours · Harsh recovery practice
Raw Skill Corepsychology
55.7%
Core collections technique below par
-5.7% override deduction from fatal breaches.

Per-Call QA Score

Final score per call (fatal → 0%) · 2 calls · Legal Notice & Settlement

Passed floorBelow / fatalFloor 80%
100%80%60%40%20%0%Floor 80%LG-18 SeptLG-229 Sept
Hover a point for call detail1 passed floor1 fatal

Upload Calls

Drag & drop recordings for Prashant Barot · demo mode

upload_file

Drag & drop call recordings

Supported formats: MP3, WAV, M4A (max 500MB)

Customer Journey

search
BorrowerCollection ProductTouchpointsTimestamp & DurationQA ScoreAudit StatusInvestigation
Dilip Chaudhari#DC1FNR
Loan Against Property · LAP-JAL-4470221 · Rs 18,00,000 · 144 months2 calls
29 Sept 202620:12 · legal
50%gavelContacts the borrower outside 08:00–19:00View Audit LG-2arrow_forward

Score by Area

Expand a stage · reasoning, feedback & subchecks · gaps first · Legal Notice & Settlement

Scales with “Show more” (5 at a time)
psychology_alt

Lead QA Insight: 1 of 2 calls had a fatal breach — open weak stages, filter Gaps, and open the call ID for the full transcript.