Collections QA
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RC

Ritika Chawla

verifiedVerified Officer
#CC-01·Credit Card Dues
1 Fatal BreachNeeds Immediate Coachingassignment_indTeam Lead: Sanjay Pillai
Calls Reviewedcall
2
100% of recorded calls reviewed
Average Scorespeed
50.0%
Score: 50.0%Floor: 80%
Fatal Callswarning
1 Call
Compliance Cap Invoked
Grievance policy · Beyond authority
Raw Skill Corepsychology
74.8%
Core collections technique at par
-24.8% override deduction from fatal breaches.

Per-Call QA Score

Final score per call (fatal → 0%) · 2 calls · Credit Card Dues

Passed floorBelow / fatalFloor 80%
100%80%60%40%20%0%Floor 80%CC-111 SeptCC-215 Sept
Hover a point for call detail1 passed floor1 fatal

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Customer Journey

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BorrowerCollection ProductTouchpointsTimestamp & DurationQA ScoreAudit StatusInvestigation
Tarun Bhatia#TB1CRM
Ravvio Signature Credit Card · ending 7730 · limit Rs 2,00,0001 call
15 Sept 202611:26 · card
100%Clean ConformanceView Journeyarrow_forward
Kavitha Rangaswamy#KR1R2E
Ravvio Platinum Credit Card · ending 4412 · limit Rs 1,50,0001 call
11 Sept 202617:41 · card
0%gavelBorrower raises a disputeView Audit CC-1arrow_forward

Score by Area

Expand a stage · reasoning, feedback & subchecks · gaps first · Credit Card Dues

Scales with “Show more” (5 at a time)
psychology_alt

Lead QA Insight: 1 of 2 calls had a fatal breach — open weak stages, filter Gaps, and open the call ID for the full transcript.