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Anjali Deshpande

verifiedVerified Officer
#EB-01·Early Reminders
1 Fatal BreachGoodassignment_indTeam Lead: Ramesh Subramanian
Calls Reviewedcall
2
100% of recorded calls reviewed
Average Scorespeed
50.0%
Score: 50.0%Floor: 80%
Fatal Callswarning
1 Call
Compliance Cap Invoked
Misleading information
Raw Skill Corepsychology
95.0%
Core collections technique above par
-45.0% override deduction from fatal breaches.

Per-Call QA Score

Final score per call (fatal → 0%) · 2 calls · Early Reminders

Passed floorBelow / fatalFloor 80%
100%80%60%40%20%0%Floor 80%EB-12 SeptEB-211 Sept
Hover a point for call detail1 passed floor1 fatal

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Customer Journey

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BorrowerCollection ProductTouchpointsTimestamp & DurationQA ScoreAudit StatusInvestigation
Sunil Waghmare#SW1V70
Personal Loan · PL-NSK-7741203 · Rs 3,20,000 · 36 months2 calls
11 Sept 202611:52 · early
50%gavelStates an incorrect amount owedView Audit EB-2arrow_forward

Score by Area

Expand a stage · reasoning, feedback & subchecks · gaps first · Early Reminders

Scales with “Show more” (5 at a time)
psychology_alt

Lead QA Insight: 1 of 2 calls had a fatal breach — open weak stages, filter Gaps, and open the call ID for the full transcript.