DSA/DMA Team
Bank employees who handle DSA/DMA-sourced files: Sales Managers who call applicants about documents and status, and Pre-Disbursal Confirmation (PDC) callers who confirm final terms before money is released.
Customer journey
RM Roster
Ranked by score — Sandeep Yadav’s team
All Calls
Lowest scoring first
DS-3 · The same desk, the same week: a file moved fast by breaking three rules
Manish Tiwari, Sales Manager · Shabnam Ansari · Fatal: documents on personal WhatsApp, disbursal date guaranteed, insurance consent never taken
DS-1 · Pre-disbursal confirmation that stopped the money: wrong amount, cash to the agent, insurance nobody consented to
Manish Tiwari, Sales Manager · Jagdish Rathore · Clean: disbursal held — three discrepancies caught and escalated (call 1 of 2)
DS-2 · Two days later: revised sanction, insurance removed, cash refund logged
Manish Tiwari, Sales Manager · Jagdish Rathore · Clean: file corrected and closed out, disbursal released (call 2 of 2)