Loan Sales QA
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Manish Tiwari

verifiedVerified Officer
#DS-01·DSA/DMA Team
1 Fatal BreachAverageassignment_indTeam Lead: Sandeep Yadav
Calls Reviewedcall
3
100% of recorded calls reviewed
Average Scorespeed
65.8%
Score: 65.8%Floor: 80%
Fatal Callswarning
1 Call
Compliance Cap Invoked
Data privacy (DPDP) · Mis-sell violation
Raw Skill Corepsychology
75.8%
Core sales technique at par
-10.0% override deduction from fatal breaches.

Per-Call QA Score

Final score per call (fatal → 0%) · 3 calls · DSA/DMA Team

Passed floorBelow / fatalFloor 80%
100%80%60%40%20%0%Floor 80%DS-33 SeptDS-16 SeptDS-27 Sept
Hover a point for call detail2 passed floor1 fatal

Upload Calls

Drag & drop recordings for Manish Tiwari · demo mode

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Customer Journey

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BorrowerLoan ProductTouchpointsTimestamp & DurationQA ScoreAudit StatusInvestigation
Jagdish Rathore#JRTZA5
Business Loan (DSA-sourced)2 calls
7 Sept 202611:04 · dsa
99%Clean ConformanceView Journeyarrow_forward
Shabnam Ansari#SA1WQJ
Business Loan (DSA-sourced)1 call
3 Sept 202617:55 · dsa
0%gavelShares loan/account details with someone other than the customer without authorisationView Audit DS-3arrow_forward

Score by Area

Expand a stage · reasoning, feedback & subchecks · gaps first · DSA/DMA Team

Scales with “Show more” (5 at a time)
psychology_alt

Lead QA Insight: 1 of 3 calls had a fatal breach — open weak stages, filter Gaps, and open the call ID for the full transcript.