Loan Sales QA
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SK

Sneha Kulkarni

verifiedVerified Officer
#OB-01·Outbound Team
1 Fatal BreachNeeds Immediate Coachingassignment_indTeam Lead: Vikas Malhotra
Calls Reviewedcall
3
100% of recorded calls reviewed
Average Scorespeed
65.8%
Score: 65.8%Floor: 80%
Fatal Callswarning
1 Call
Compliance Cap Invoked
Telemarketing (TRAI) · Data privacy (DPDP)
Raw Skill Corepsychology
76.4%
Core sales technique at par
-10.7% override deduction from fatal breaches.

Per-Call QA Score

Final score per call (fatal → 0%) · 3 calls · Outbound Team

Passed floorBelow / fatalFloor 80%
100%80%60%40%20%0%Floor 80%OB-12 SeptOB-25 SeptOB-37 Sept
Hover a point for call detail2 passed floor1 fatal

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Customer Journey

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BorrowerLoan ProductTouchpointsTimestamp & DurationQA ScoreAudit StatusInvestigation
Farida Sheikh#FSPJWT
Pre-approved Personal Loan Top-up3 calls
7 Sept 202620:41 · outbound
66%gavelContinues to pitch after a clear "not interested / don’t call"View Audit OB-3arrow_forward

Score by Area

Expand a stage · reasoning, feedback & subchecks · gaps first · Outbound Team

Scales with “Show more” (5 at a time)
psychology_alt

Lead QA Insight: 1 of 3 calls had a fatal breach — open weak stages, filter Gaps, and open the call ID for the full transcript.