Loan Sales QA
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Rohit More

verifiedVerified Officer
#IB-01·Inbound Team
1 Fatal BreachAverageassignment_indTeam Lead: Pooja Nair
Calls Reviewedcall
3
100% of recorded calls reviewed
Average Scorespeed
52.6%
Score: 52.6%Floor: 80%
Fatal Callswarning
1 Call
Compliance Cap Invoked
Mis-sell violation
Raw Skill Corepsychology
73.4%
Core sales technique at par
-20.8% override deduction from fatal breaches.

Per-Call QA Score

Final score per call (fatal → 0%) · 3 calls · Inbound Team

Passed floorBelow / fatalFloor 80%
100%80%60%40%20%0%Floor 80%IN-13 SeptIN-24 SeptIN-38 Sept
Hover a point for call detail1 passed floor1 fatal

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Drag & drop recordings for Rohit More · demo mode

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Drag & drop call recordings

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Customer Journey

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BorrowerLoan ProductTouchpointsTimestamp & DurationQA ScoreAudit StatusInvestigation
Meera Nair#MN100D
Personal Loan1 call
8 Sept 202610:52 · inbound
61%Needs ReviewView Journeyarrow_forward
Ankit Verma#AV1E02
Personal Loan2 calls
4 Sept 202616:40 · inbound
48%gavelGuarantees sanctionView Audit IN-2arrow_forward

Score by Area

Expand a stage · reasoning, feedback & subchecks · gaps first · Inbound Team

Scales with “Show more” (5 at a time)
psychology_alt

Lead QA Insight: 1 of 3 calls had a fatal breach — open weak stages, filter Gaps, and open the call ID for the full transcript.