Loan Sales QA
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Deepa Menon

verifiedVerified Officer
#BR-01·Branch RM Team
1 Fatal BreachGoodassignment_indTeam Lead: Lakshmi Iyer (Cluster Head)
Calls Reviewedcall
3
100% of recorded calls reviewed
Average Scorespeed
65.3%
Score: 65.3%Floor: 80%
Fatal Callswarning
1 Call
Compliance Cap Invoked
Misleading information · Mis-sell violation
Raw Skill Corepsychology
82.6%
Core sales technique above par
-17.3% override deduction from fatal breaches.

Per-Call QA Score

Final score per call (fatal → 0%) · 3 calls · Branch RM Team

Passed floorBelow / fatalFloor 80%
100%80%60%40%20%0%Floor 80%BR-14 SeptBR-35 SeptBR-28 Sept
Hover a point for call detail2 passed floor1 fatal

Upload Calls

Drag & drop recordings for Deepa Menon · demo mode

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Drag & drop call recordings

Supported formats: MP3, WAV, M4A (max 500MB)

Customer Journey

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BorrowerLoan ProductTouchpointsTimestamp & DurationQA ScoreAudit StatusInvestigation
Shobha Kale#SK1T1M
Loan Against Property2 calls
8 Sept 202611:08 · branch
98%Clean ConformanceView Journeyarrow_forward
Rakesh Deshmukh#RD6VRE
Home Loan Balance Transfer1 call
5 Sept 202616:30 · branch
0%gavelStates an incorrect rateView Audit BR-3arrow_forward

Score by Area

Expand a stage · reasoning, feedback & subchecks · gaps first · Branch RM Team

Scales with “Show more” (5 at a time)
psychology_alt

Lead QA Insight: 1 of 3 calls had a fatal breach — open weak stages, filter Gaps, and open the call ID for the full transcript.