Loan Sales QA
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TJ

Tanvi Joshi

verifiedVerified Officer
#AD-01·Assisted Digital Team
2 Fatal BreachesNeeds Immediate Coachingassignment_indTeam Lead: Farhan Ali
Calls Reviewedcall
3
100% of recorded calls reviewed
Average Scorespeed
33.3%
Score: 33.3%Floor: 80%
Fatal Callswarning
2 Calls
Compliance Cap Invoked
Grievance policy · Identity verification
Raw Skill Corepsychology
69.3%
Core sales technique at par
-36.0% override deduction from fatal breaches.

Per-Call QA Score

Final score per call (fatal → 0%) · 3 calls · Assisted Digital Team

Passed floorBelow / fatalFloor 80%
100%80%60%40%20%0%Floor 80%AD-11 SeptAD-32 SeptAD-26 Sept
Hover a point for call detail1 passed floor2 fatal

Upload Calls

Drag & drop recordings for Tanvi Joshi · demo mode

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Drag & drop call recordings

Supported formats: MP3, WAV, M4A (max 500MB)

Customer Journey

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BorrowerLoan ProductTouchpointsTimestamp & DurationQA ScoreAudit StatusInvestigation
Pooja Bhatt#PB1T11
Personal Loan (post-disbursal service)2 calls
6 Sept 202613:26 · digital
50%gavelCustomer raises a complaint or dispute and the officer does not log or escalate itView Audit AD-2arrow_forward
Imtiaz Khan#IK85JS
Personal Loan (app journey)1 call
2 Sept 202611:47 · digital
0%gavelDiscusses account/loan specifics without authenticating the customerView Audit AD-3arrow_forward

Score by Area

Expand a stage · reasoning, feedback & subchecks · gaps first · Assisted Digital Team

Scales with “Show more” (5 at a time)
psychology_alt

Lead QA Insight: 2 of 3 calls had a fatal breach — open weak stages, filter Gaps, and open the call ID for the full transcript.